Operations Management

Operations Management (OM) focuses on the management of resources and activities that produce and deliver the goods and services for customers. OM can play a critical role in enhancing a company’s competitive position by providing superior products and services.

Operations Management is a major for students who wish to be involved in the management of the operations process, i.e. the process of manufacturing, service delivery, distribution and supply. The major in OM provides a framework for linking all functional areas with specific skills developed for OM. The major also provides in-depth analysis of operations decisions such as new product development, project planning and control, supply chain analysis, quality assurance, project and process management techniques, and production systems planning.

Business operations are a critical element of every business, so there is a wide range of opportunities for OM professionals both in manufacturing and services. OM professionals hold a wide range of job titles, such as operations/productivity analyst, operations consultant, materials manager, product manager, production planner, project manager, scheduler, inventory manager, transportation/logistics manager, purchasing/procurement manager, retail services manager, customer service manager, supply chain manager and quality assurance manager. Banks, hospitals, insurance, airlines, retail, public utilities, telecommunication, consulting, distribution centers, transportation and manufacturing companies are just a few examples of organizations that hire OM majors.